Be Concise and Show All
the Positive Impact You Make

You want all of the people who benefit from or assist work – or who might do either one – to understand the full positive impact of all you do. It is crucial to quickly and effectively impart this understanding to your actual and potential clients, constituents, referral sources, staff, volunteers, donors, funders, investors, and promoters. If they all know how great the work is, you will get more and better suited recipients, more and better quality volunteer and staff work, more and larger financial and in-kind contributions, and more and better quality promotion.

Yet all too often nonprofits and mission-based businesses express only the most basic and obvious ways that they make a difference, and don’t paint a vivid picture of the depth and breadth of benefit they provide. Frequently this omission is in the name of conciseness, yet it is possible to concisely describe each level of impact, and it is very worth the space, for it may be the most powerful way to inspire people to come receive or give as much as they can. A concise bullet or numbered list of every level of impact is an excellent piece to use in websites, brochures, donor solicitation letters, social media posts, grant proposals, and more. It is quick and easy to read, and the list format emphasizes that there are many levels of positive impact that people might not immediately see.

Which Should You Appeal to, Head or Heart?
Part Two: How About Both?

The last Flight Log explored the pros and cons of writing to appeal to your readers’ heads or their hearts. Which is the best choice depends on the reader, the situation, … and the way the human mind works. A number of Flight Log readers responded with a request for tips on how to appeal to both head and heart at once; fortunately I had already anticipated the question and drafted this article! Read on for two tips on how to assess your reader and three examples of how to appeal to your reader’s head and heart at the same time.

Which Should You Appeal to, Head or Heart?
Part One: Pros & Cons

Will data do more to forward your work, or will details of lived experience do more? If you want to persuade people to make a donation or grant, or to choose your method and hire you to provide it, should your writing speak more to readers’ heads or to their hearts? Here are some pros and cons to consider to help you decide which method will work best for each audience and situation.

4 Ways to Make Your Brand Story Compelling

The word “brand” probably makes most of us think of sterile corporate logos, but in my last Flight Log article, I wrote about how a good brand story actually advances your work by adding human warmth to an overly commercialized and anonymous world. In this Flight Log, we’ll look at four traits that can make your brand story so compelling that your audience not only remembers it for years, but wants to connect with and support your business or organization.

Succeed through Storytelling:
How to Advance Your Work with a Brand Story

There’s a lot of hype about brand stories, but can they really advance your work?

Take my own business is an example: most of you know that I started from scratch in a new field and a new region where I hardly knew anyone, and I quickly created a thriving business … but you may not realize that my primary business-building tool was (and is) my brand story. Many of you first met me at a cafe for tea or just at your office, and I began by telling you how I got to be sitting with you. It felt (and was) genuine, not sales-y, and it got many of you interested in hiring me. That was my brand story.

How to Write About What Went Wrong

You know you didn’t measure up. Your nonprofit didn’t meet its objectives, or you made a mistake on your customer’s order, or maybe someone even complained to your boss about you. No one’s perfect; it may have been an honest mistake, or there may have been unforeseen circumstances that transformed a simple task into something like trying to fly a kite on a windless day, or sitting on the ground in a perfect breeze, muttering and grumbling as you picked at the knotted mass of the kite’s tail. Whatever it was, something went wrong and you need to write to a stakeholder about it. What do you do?

How Far Can You Take Readers
in Just 1 or 2 Sentences?

You want to bring readers to a specific perspective on your cause, right? Let’s imagine that perspective as a gorgeous view from a mountain peak. You describe it perfectly, instantaneously transporting your readers to this place where the planet is laid out before them like a wrinkled blanket, and you say, “My work is to guide people up this mountain! Isn’t it amazing?”

You wait with bated breath, while they squint at the sun, scratch their mosquito bites, yawn, and finally reply, “Yeah, it’s nice. When’s lunch?” And your heart falls into your hiking boots. Your writing has skillfully depicted the most incredible heights achieved through all of your hard labor, but your readers understand nothing about the mountain beneath their feet.

How Your Writing Can
Build Community to Change the World

To truly change our cultural practices and values, we need to bring people together to share and live a new vision. We need to create community. This Flight Log will look at the need for community on three levels – societal, individual, and organizational – and how you can structure your messaging to address all three.