How to Bring Your Work to Life with Participants’ Words

You need potential participants or clients to see why they should jump up and run to you, and you need potential donors and funders to see why they should give as much as they can. You can describe all of the benefits in perfect detail, but that won’t make readers imagine what it feels like to receive them. So what will?

Quotations! Never underestimate the power of a real person’s words. Direct quotations from participants bring in human voices that the reader can hear and can’t help relating to, voices that sound like people they know.

Which Should You Appeal to, Head or Heart?
Part Two: How About Both?

The last Flight Log explored the pros and cons of writing to appeal to your readers’ heads or their hearts. Which is the best choice depends on the reader, the situation, … and the way the human mind works. A number of Flight Log readers responded with a request for tips on how to appeal to both head and heart at once; fortunately I had already anticipated the question and drafted this article! Read on for two tips on how to assess your reader and three examples of how to appeal to your reader’s head and heart at the same time.

Which Should You Appeal to, Head or Heart?
Part One: Pros & Cons

Will data do more to forward your work, or will details of lived experience do more? If you want to persuade people to make a donation or grant, or to choose your method and hire you to provide it, should your writing speak more to readers’ heads or to their hearts? Here are some pros and cons to consider to help you decide which method will work best for each audience and situation.

How to Write About What Went Wrong

You know you didn’t measure up. Your nonprofit didn’t meet its objectives, or you made a mistake on your customer’s order, or maybe someone even complained to your boss about you. No one’s perfect; it may have been an honest mistake, or there may have been unforeseen circumstances that transformed a simple task into something like trying to fly a kite on a windless day, or sitting on the ground in a perfect breeze, muttering and grumbling as you picked at the knotted mass of the kite’s tail. Whatever it was, something went wrong and you need to write to a stakeholder about it. What do you do?

Two Little Words that Create Community

How you frame your work in speech and writing can make all the difference. If your messaging fosters a sense of community, people will want to be involved. Certain words can subtly and powerfully undermine the atmosphere of equality and mutual support on which real community is based, while other words just as quietly and compellingly boost community feeling, transforming how people feel and what they do. Replacing just two tiny, common words can dramatically shift both your messaging and your results, so that people feel eager and gratified to be part of your community and support you.

Don’t Just Avoid It:
How to Counteract Stereotype in Writing

People are sensitive, and that means not only that they are easily hurt, but that they perceive a great deal of subtlety and are often influenced by nuances of which they aren’t even consciously aware. In writing, outright bigotry is often easy to spot and avoid, but sometimes we subtly support stereotypes, stigmas, and dehumanization without even realizing it. Here are two techniques for increasing your awareness of how writing can either embolden stereotypes or replace them with humanitarian concepts.